Fluent Care
Your Salesforce org, watched every month and updated every release.
Support
Keep your systems running true.
Ongoing support for Salesforce, and the websites, integrations and marketing automation around it, from people who already know how it all fits together.
How support works
A partner, not a help desk.
A platform doesn't decay all at once. It decays on a Tuesday. A field stops being filled in. A report starts being exported and edited. The person who knew why has left. Nobody raises a ticket for any of it.
So support here is two things: someone keeping the lights on in Salesforce every month, and our time when you need more than that. The same people either way.
Support hours
Anything that needs building, fixing or explaining, in Salesforce or out of it.
Two ways to get help
Fluent Care keeps it running. Support hours get things done.
Fluent CareComprehensive support for your Salesforce instanceFrom $350 a month
Support hoursHands-on help with whatever comes upWith Fluent Care, and 20% off your hours
Instance monitoring
IncludedSales, Service and Account Engagement
IncludedSales, Service and Account Engagement
Outage alerts
Included
Included
Release updates
IncludedThree a year
IncludedThree a year
Platform management
Included
Included
Integration monitoring
Included
Included
Fixes and changes
Not included
Included
User and admin support
Not included
Included
Data and performance checks
Not included
Included
Advice and improvement
Not included
Included
Training and documentation
Not included
Included
Rate
$350 a month
20% off, plus Fluent Care at $350 a month
Unused time
Monthly plan
Hours never expire
Fluent Care has a one-off $1,650 setup fee, waived if you start within 30 days of a Fluent Group project. Prices exclude GST.
Who it's for
Where support fits.
Is this the right conversation?
Worth a conversation if
- You have nobody in-house who owns the platform.
- You want proactive advice, not just fixes.
- Your admin is one person, and they take holidays.
- You run Fin or Agentforce and want it looked after with the rest of Salesforce.
- Your website, integrations or marketing automation need looking after too.
Probably not if
- You have a specific piece of work to build.Implementation
- The platform needs rethinking, not maintaining.Strategy
- You have a capable admin team and just need cover for leave.
Not sure? Let's chat anyway.
“Your CRM in a clinical space is basically your lifeline.”
Shokria SiddiquiFounder, Capability Support Services
45 secpost-session admin, from 6 minutes
Read the story Where support goes next
Support finds the next piece of work.
A team that knows your org.
Bring the issue that keeps coming back, or the platform nobody has enough time to own.