You own the whole problem
Nobody hands you a slice of somebody else's spec. You scope it, build it, present it, and you're still there when it goes live. That's a lot of rope, and it's the reason people stay.
Careers
We are an independent Australian consultancy solving Salesforce, AI and integration problems for businesses that cannot afford to get them wrong. Small teams, senior people, and nobody sitting between you and the client.

Why Fluent
The work is varied. Strategy, implementation, integration, data, AI and support all sit under one roof, which means a consultant here sees a problem from first conversation through to the support ticket two years later. Very few consultancies our size can offer that, and the bigger ones won't let you near it.
The principles behind how we deliver for clients live on the about page. These four are the internal half, and they're the ones that decide what a Tuesday feels like.
Read the delivery principles
Nobody hands you a slice of somebody else's spec. You scope it, build it, present it, and you're still there when it goes live. That's a lot of rope, and it's the reason people stay.
We don't staff a pyramid of juniors under one architect and bill it as a team. Small groups of experienced people, which is why the work holds up and why you won't spend a year watching someone else do it.
You can question a design, an estimate or a decision without it being a career move. The fastest way to lose standing here is to have seen a problem coming and said nothing.
Distributed, flexible, and judged on whether the thing landed. That cuts both ways: we won't ask where you were on Tuesday, and we'll notice if the client is waiting.
What it's like here

Brisbane is home, and we work with clients nationally, sometimes further afield. We're deliberate about the in-person part rather than sentimental about it: kick-offs, workshops and the hard conversations happen in a room, and the rest happens wherever you are.
You'll be in the room in your first month, with someone senior beside you rather than in front of you. Nobody here spends a year shadowing, because that isn't how you learn to read a client.
Study time sits inside your week and Fluent pays for the exam whether or not you pass it first go. The platform changes three times a year, so keeping up is part of the job rather than a favour you do us on a Sunday.
10–30%
Distributed by tenure after your first two years, to employees and contractors alike. Treat it as a bonus rather than salary: it moves with the year we've had.
3pm
Every Friday, not just over summer. The Clubhouse opens at three for anyone who wants it, and nobody minds if you've already gone.
12 weeks
For the primary caregiver after a year with us, six for the secondary, and it sits on top of the government scheme rather than replacing it.
$300
A meal on the company, for you and whoever you like, each time we cross another million. No cap on how often that happens in a year.
Open roles
Half our hires arrived before the role existed. Tell us what you are good at, and we will work out where it fits.
A phone or video call with our HR team. We'll talk through the role, the client mix and the parts of the job people find hardest.
A couple of people you would work alongside. It's your chance to see if it feels right, and ask the questions you didn't ask on the first call.
We move within a week of the last conversation. References at the end, only with your say-so, and never to your current employer without asking.
For the consulting and engineering roles, yes, or something close enough that the transfer is obvious. For support and delivery we've hired from adjacent platforms and from client-side admin roles more than once, and those people are often the best at reading a room.
Fewer than you think for the interview, more than you have for the second year. We would rather see one platform you know properly than seven exams, and we'll fund the rest once you're here.
Some. Workshops, kick-offs and go-live weeks are worth being in the room for, so most delivery roles travel a handful of times a year rather than weekly. If a role is heavier than that, its page says so.
One client, one senior person beside you, and a small piece of a live engagement you own end to end. Not a fortnight of watching training videos.
Yes, and say so when you do. A no may have been about the shape of the work we had at the time.