Spring '26

The Spring '26 release is all about flexibility, automation and creativity.

The Spring '26 update is all about flexibility, automation, and creativity. From AI-powered campaign planning with Agentforce to brand-aligned Screen Flows and new tools for smarter file and workflow management, this release empowers every team to work faster and more intuitively. As a Fluent Care client, you can rest easy knowing our team of experts is conducting thorough tests and optimisations and will be in touch if your org requires any substantial changes.

What we think matters most

Smarter Service Cloud with rule-based milestone pauses

Take the pressure off your support teams with automatic SLA pauses. Milestones can now stop and resume based on specific conditions, like when you're waiting for customer input, to help ensure fair and accurate performance tracking for the whole team.

Agentforce-powered campaign creation

With the new Agentforce campaign experience, you can draft, refine and preview campaign briefs through a conversational interface. Salesforce campaign setup has never been faster or more collaborative.

Automation meets content management

Build record-triggered automation around content documents: uploading, updating or deleting files in Salesforce can now trigger automated follow-up actions with no manual steps needed. Simplified auto-deletion rules also help you remove old files in line with your data policies, keeping storage clean and policy-compliant.

Real-time malware protection for Salesforce files (beta)

Salesforce Files now includes real-time malware scanning to protect your org. Malicious uploads are blocked instantly at the point of upload, and API uploads are scanned asynchronously and appear in a new "Malicious Files" list.

Deeper security visibility in Health Check

Health Check now monitors additional security settings, including MFA status, SAML enablement and session management controls, giving you better visibility into your org's security posture. A new email notification setting lets you configure alerts whenever your Health Check score changes.

Brand-aligned Screen Flows

Screen Flows can now be fully aligned with your brand's look and feel, matching colours, fonts and layout for a seamless, professional experience every time.

Custom Kanban boards, anywhere you need them

Visualise progress your way with customisable Kanban boards that can be launched from almost anywhere in Salesforce, tailored to your team's workflow.